Assistant Executive – IT -041219

Source Code LLC is currently seeking a position for an Assistant Executive – IT

TASKS AND RESPONSIBILITIES:

• Responding to users’ requests for IT technical assistance via phone, help desk software or email; advise user on appropriate action; ensure that a support request is personally attended and resolved.
• Support the day-to-day operations of IT functional units.
• Responsible for providing pre/post-implementation support of user’s laptops, networks, hardware, software and systems to varying degrees.
• Creating and managing images of desktop / laptop computers.
• Troubleshooting and repair of computers, printers, scanners and other peripherals.
• Maintain and update hardware/software with latest patches.
• Responsible for submitting organized reports, log entries, and other documents as required.
• Provide assistance to all stakeholders who uses computer labs in Campus. It includes support to various non-academic events like summer camps.
• The support includes; timely installation of all software and availability, license management in cost effective ways.
• Centralized software distribution in Labs.
• Support the day-to-day operations of IT functional units and IT helpdesk.
• Any other similar responsibilities assigned by company Director, from time to time.

Required Experience, Qualifications & Skills:

• Diploma in Computer Science preferably with 2 years of experience.
• Professional IT certifications would be an added advantage.
• Must be willing to understand other functional areas in the IT and other departments of the holding company.
• Ability to adapt to and support new and fast changing technologies.
• Good knowledge of spoken and written English.
• Excellent interpersonal skills. Good time management and presentation skills.
• Ability to work under pressure.