IT Assistant (Helpdesk) its-030925

Position: IT Assistant (Helpdesk)

Reporting to:  Head of ITS Department

Responsibilities:

 An Assistant Executive/Helpdesk Assistant at the German University of Technology in Oman is expected to be able to achieve the following outcomes:

• Responsible for providing assistance to all Admin staff, Academic staff and students who uses computer labs/ PC/ Laptops in GUtech Campus.
• The support includes timely installation of all software required to fulfil the tasks, license management in cost effective ways.
• Responding to requests for technical assistance via phone, help desk software, email and in-person; advise user on appropriate action.
• Installation and maintenance of software in the labs.
• Support the day-to-day operations of IT functional units and IT helpdesk.
• Responsible for providing pre/post-implementation support of staff and student laptops (provided by GUtech), networks, hardware, software and systems to varying degrees.
• Creating and managing images of Lab desktops / laptop computers.
• Troubleshooting and repairing of computers, printers, scanners and other peripherals.
• Maintain and update hardware/software with latest patches.
• Responsible for submitting organized reports, log entries, and other documents as required.
• Maintaining the records for all the transactions done.
• Any other similar responsibilities assigned by the Line manager, time to time.

Qualifications:

Diploma in IT or Equivalent

 Experience:

Minimum of 0–2 years of progressive experience IT Related Working Environments

Job-Specific Skills:

• IT Troubleshooting Skills related to Network, WIFI, Software’s
• Hardware Skills related to PC and Laptop
• Communications Skills via email, Phone and in person
• Fluent in English and Arabic speaking/Writing.
• Knowledge in IT Basic Networking.
• Knowledge in Printers and troubleshooting.
• Basic skills on WINDOWS /LINUX and MAC OS
• Knowledge in Formatting LAPTOPS, PC and updating.
• Basic knowledge about Windows Active Directory, Network Printing, File sharing.
• Basic Knowledge about Microsoft M365 Emails, MS tools.
• Basic knowledge about WIFI networks, Cisco networks, firewalls.