Student Dorms Supervisor – Internship rsa-200926

• Cover accommodation duties as prescribed by the line manager at times and periods that are aligned with the university’s activities, events, and academic calendar.
• Admit into accommodation buildings students who have completed the tenancy process only.
• Implement all rules and regulations that are set to maintain the safety and the wellbeing of students in university accommodation buildings.
• Use the accommodation electronic system as per the granted access rights for all matters related to students’ stay in accommodation.
• Enter and update students’ data in the accommodation electronic system as per the granted access rights.
• Verify the accommodation system to ensure that all students are being listed in the system with a valid tenancy agreement and period.
• Report in writing to line managers all matters that may jeopardise the safety, the health, and the wellbeing of students.
• Collect and keep on files all documents, forms, letters as per procedures and checklists set by the line manager.
• Conduct daily checks and inspections:
  • To ensure cleanliness and tidiness.
  • To identify needed repairs and maintenance.
  • To identify hazards that may jeopardise the safety and wellbeing of students.
• During the assigned slots, supervise and monitor the work of:
  • Cleaners
  • Maintenance team
• Send maintenance and repair tickets to the maintenance/infrastructure team by using the ticket system.
• Report maintenance and repair requests.
• Escalate to line manager maintenance and repairs that have not been done.

·       Distribute to students’ access cards as assigned and when required.

·       Respond to parents/guardians concerns in a tactful way.

·       Coordinate with accommodation supervisor about trips and activities for student.

·       Inspect rooms at the end of the tenancy agreement by following the appropriate procedure and using the relevant forms as developed and implemented by line manager.

·       Keep records of the storeroom and stock sheets.

·       Work closely with the accommodation supervisor to document repairs, maintenance, and damages.

·       Maintain a professional relationship with students.

·       Resolve disagreements and issues that may arise among students.

·       Call in security personnel and the nurse for matters that are within their scope.

·       Call in & send messages to parents/guardians to collect students that are not well.

·       Assist in conducting surveys and administrative duties as assigned by line manager.

·       Assist in conducting events and activities as assigned by line manager.

·       Cover duties and any others on times designated by line manager.

• Other duties assigned by the line manager.

·       Fluent in English and Arabic (written and spoken)

·       People-oriented, approachable, and proactive

·       Self-motivated and results-driven

·       Basic knowledge of health, safety, and fire regulations.

·       Problem-solving and conflict-resolution abilities.

• Internal: Line manager, registration & student affairs, infrastructure department, cleaners and maintenance department, students
• External: External maintenance/repair contractors, parents.