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Job Purpose
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| To coordinate the planning, administration, and delivery of OITS training programmes, ensuring smooth implementation, effective communication with clients and trainers, accurate documentation, and high-quality participant experience. The role supports the OITS manager in achieving operational, quality, and business objectives. |
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Key Tasks and Responsibilities
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Training Programme Coordination
- Coordinate the implementation of professional, vocational, executive, and customised training programmes.
- Prepare and maintain training schedules, participant lists, trainer requirements, and programme documentation.
- Coordinate training venues, facilities, equipment, materials, assessments, and other logistical requirements.
- Ensure programmes are delivered according to agreed schedules and client requirements.
Client & Trainer Coordination
- Serve as a key coordination point for clients, trainers, participants, and relevant GUtech departments.
- Coordinate trainer availability, required documentation, contracts, and programme arrangements.
- Communicate programme information and requirements clearly and professionally to all stakeholders.
- Support client enquiries and ensure timely follow-up on programme-related matters.
Administration & Documentation
- Prepare and maintain proposals, quotations, correspondence, attendance records, certificates, feedback, and training files.
- Maintain accurate records of programmes, participants, trainers, assessments, and certifications.
- Support procurement, invoices, payments, and other administrative processes related to training delivery.
Quality & Reporting
- Collect and analyse participant and client feedback and support continuous improvement.
- Ensure training documentation complies with OITS procedures, GUtech policies, and relevant quality requirements.
- Prepare regular reports on training activities, participant numbers, programme outcomes, and KPIs.
Business Development Support
- Support the development of training proposals and customised programmes based on client requirements.
- Assist with client engagement, marketing activities, events, and identification of potential training opportunities.
- Support new OITS initiatives and projects as required.
- Other duties assigned by the line manager.
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Qualification, Experience and Skills
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| Education/ Professional Qualification |
- Bachelor’s degree in business administration, Human Resource Management, Education, Training Management, Project Management, or a related field.
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| Work Experience |
- Relevant experience in training coordination, programme administration, education, events, or project coordination is preferred.
- Experience within a training institute, higher education institution, corporate training environment, or vocational education provider is an advantage.
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| Core Competencies and personal Attributes |
· Strong organizational, planning, and coordination skills.
· Effective communication and stakeholder-management abilities.
· Professional proficiency in both Arabic and English.
· Ability to manage multiple programmes, priorities, and deadlines.
· Strong attention to detail and commitment to documentation accuracy.
· Good knowledge of Microsoft Office and digital collaboration platforms.
· Ability to work independently and collaboratively in a dynamic environment.
· Client-focused, proactive, adaptable, and solution-oriented approach.
· Commitment to quality, confidentiality, inclusion, and professional conduct |
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Communication Channels
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| · Internal: OITS Manager, OITS Team, Trainers, Educational Services Units, Academic Departments, Finance, HR, Procurement, Marketing & Communications, IT and other relevant GUtech departments.
· External: Clients, Participants, External Trainers, Industry Partners, Government Entities, Training & Certification Bodies, Vendors, Suppliers and other external partners. |
