Contract Type: Administrative – Full time
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Job Purpose |
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| The Student Affairs & Services Team Lead provides operational leadership, guidance, and day-to-day supervision for the student support functions within the Registration and Student Affairs (RSA) department. Specifically, overseeing Student Activities, Clubs and Sports, Career Services, and Alumni Engagement. While providing strategic oversight, guidance and coordination for broader student support services, including student accommodation and counselling services. The role acts as a proactive bridge between frontline officers and executive management, driving administrative excellence, championing digital transformation via Microsoft 365, deploying AI applications to automate workflows, and ensuring a vibrant, student-centered, and compliant campus experience. | |
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Key Tasks and Responsibilities |
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| Staff Supervision and Team Leadership
• Supervise, mentor, and evaluate the performance of Student Activities, Career Services, and Alumni Engagement Officers, setting clear performance targets and fostering a culture of accountability and continuous improvement. • Coordinate cross-functional collaboration among team members to prevent operational silos, optimize event scheduling, and maximize student engagement across the academic lifecycle. • Conduct regular team meetings to review workflow bottlenecks, assess progress against Key Performance Indicators (KPIs), and provide professional development coaching. Oversight of Student Support Services (Accommodation & Counselling) • Provide administrative guidance, monitoring, and quality assurance for student housing/accommodation services, ensuring safe, well-managed accommodation services and housing environment. • Maintain oversight and liaison support for campus counselling services, while guiding counsellors on administrative workflows and institutional reporting. · Serve as an escalation point for complex student welfare cases, coordinating seamlessly with relevant stakeholders and executive leadership. Digital Transformation and Automation • Spearhead the adoption of modern digital tools, Microsoft 365 applications (Forms, SharePoint, Power Automate, Excel, and Teams) to automate student appointment scheduling, and feedback collection. • Design digital dashboards to track student engagement metrics, career placement rates, accommodation occupancy, and counselling utilization trends for data-driven decision-making. Strategic Guidance across Core RSA Functions • Student Activities & Sports: Guide the team in formulating annual campus activity calendars, sports tournaments, and major institutional events (e.g., Graduation Ceremonies, National Competitions). • Career Services: Oversee the strategic expansion of employer networks, internship placements, career fairs, and employability workshops to elevate graduate readiness. • Alumni Engagement: Oversee strategic relationship-building with graduates, alumni database accuracy, fundraising initiatives, and mentorship pipelines connecting alumni with current students. Policy Enforcement and Compliance • Ensure all student-facing services and club operations strictly adhere to University regulations, and accreditation requirements. • Review and update standard operating procedures (SOPs) for student services, ensuring transparency, risk mitigation, and excellent customer service delivery. · Other duties assigned by the line manager. |
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Qualification, Experience and Skills |
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| Education/ Professional Qualification | · Master’s Degree or Bachelor’s Degree in Business Administration, Educational Leadership, Management, Logistics, or Engineering or Science stream. |
| Work Experience | · Minimum of 8 years of professional experience in managing administrative staff and student services operations within a higher education/university setup.
· Proven track record of spearheading process improvement, process automation, digital transformation projects, or quality assurance initiatives. |
| Core Competencies and personal Attributes | · Operationally excellent with strong attention to detail and accuracy
· Fluent in English and Arabic (written and spoken) · People-oriented, approachable, and proactive · Self-motivated and results-driven · Strong capability to lead, motivate, and supervise multidisciplinary administrative teams. · Independent self-starter who anticipates institutional needs, solves problems creatively, and drives projects to completion. · Advanced proficiency in Microsoft 365 apps (SharePoint, Forms, Power Automate, Excel) and practical readiness to adopt AI tools for administrative automation. · Excellent organizational skills with meticulous attention to detail and cultural context. |
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Communication Channels |
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