Student Counsellor rsa-240725

Job Description: Student Counsellor

Reporting to: Head of Registration and Student Affairs Department

Overview

The University Student Counsellor offers comprehensive support and guidance to students, promoting their mental health and well-being, which directly contributes to their academic success.

Key Responsibilities:

• Conduct one-on-one counselling sessions with students to address a variety of concerns, including personal, social, and mental health issues.
• Facilitate group counselling sessions to provide support and guidance on specific topics, such as time management, study skills, and coping with anxiety.
• Conduct a range of relevant assessments to identify students’ needs and develop personalised intervention plans.
• Connect students with relevant resources, both on and off campus, such as academic advising, career services, health services, and external counselling practitioners.
• Develop and implement counselling programmes and workshops to address the needs of the student population.
• Proactively reach out to students to promote awareness of counselling services and prevention programmes.
• Conduct workshops and informative sessions for academics on how to identify critical cases for referrals, ensuring early intervention and effective support for students.
• Maintain accurate and confidential records of student interactions and counselling sessions.

Required Qualifications:

• Bachelor’s degree from an accredited institution in counselling, psychology, or a related field
• Experience working with university students is preferable.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Excellent English proficiency

Skills/Abilities:

1. Exhibit analytical and problem-solving abilities.
2. Exhibit sound and accurate judgment.
3. Include appropriate people in decision-making process.
4. Exhibit good listening and comprehension.
5. Display willingness to make decisions.
6. Exhibit management skills.
7. Exhibit objectivity and openness to others’ views.
8. Able to deal with frequent change, delays, or unexpected events.
9. Adapt to changes in the work environment.
10. Contribute to building a positive team spirit.
11. Work cooperatively with team.
12. Offer assistance and support to colleagues.
13. Exhibit strong commitment to customer service.
14. Maintain confidentiality of work-related information and materials.

Key Performance Indicators (KPIs)

1. Student Satisfaction: Measure student satisfaction with counselling services through surveys and feedback.
2. Sessions and workshops Attendance: Monitor attendance rates for counselling sessions and workshops.
3. Retention Rates: Assess the impact of counselling services on student performance.
4. Counselling Outcomes: Track the academic progression of students who have received counselling.
5. Documentation Completeness: Ensure that counselling records are complete and accurate.
6. Compliance: Adhere to all relevant ethical guidelines and regulations.